Carl Hastings
Product Support Manager
What I do at WMH
- Lead and manage the product support team
- Develop and implement support strategies and processes
- Monitor and improve customer support performance metrics
- Handle escalated customer issues and complaints
- Coordinate with other departments to resolve complex issues
- Conduct training and development programs for support staff
- Analyze support data to identify trends and areas for improvement
- Collaborate with product development teams to address customer feedback
- Create and maintain documentation for support procedures
- Oversee the implementation of new support technologies and tools
- Maintain up-to-date knowledge of company products and services
- Prepare financial statements for the branch.
- Manage employees and lead day-to-day responsibilities.
- Recruit and interview new employees.
- Assist with customer service to ensure overall customer satisfaction.
- Oversee reports for budgets and financial reports.
- Create plans and forecasts that are built to fit future needs.
- Work to grow business and customer acquisition.